Agentic AI Interfaces
Product Design
Designing AI experiences and agentic workflows for 500k+ users — cutting support case volume 11% YoY
Context
TriNet had three separate AI entry points — search, dashboard, and support — each with different interfaces and no shared context. Users lost context, didn't know which tool to use, and fell back to support instead of getting answers in-product.
Role
Partnered with product leadership and owned the design and interaction exploration — translating the strategy into actual surfaces users could navigate, establishing new interaction patterns for 500k+ users where no conventions existed.
Outcomes
Early 2026 AI dashboard beta resulted in an 11% YoY decrease in case volume. AI chat experiences project a 50% automation rate, a deflection of up to 29,000 chats annually – allowing users to complete tasks natively without losing context.
Case Reductions
11%
Projected Automation Rate
50%
Projected Chat Deflections/Year
29k
Total Users
500k+
AI response mapping
Surfacing insights or taking action depending on the query type
Final designs
Quick Answers
A dashboard focused on surfacing quick answers, reducing the need to hunt through menus.
Voice & Chat
Allowing users to switch between text and voice to complete multi-step tasks, like requesting time off.
Assistant (Bottom Bar Exploration)
A persistent helper that can handle complex tasks in the background.
Assistant (FAB Exploration)
A persistent helper that can handle complex tasks in the background.
Other scenarios
Successful quick answer
Unsuccessful: No info available + feedback
Unsuccessful: Do not understand
Dark mode and other interactions
Autosuggestions
Animated loaders
Other relevant links and feedback
Dynamic Dashboard
Interaction design for a conversational search, with dynamic dashboard
Inline Context
An exploration of page-aware AI. The system can read the user's specific time off plans to provide tailored feedback on compliance or other topics.
Augmented Support
Adjacent to page context aware AI features, users can quickly report a platform issue to AI or a human with an embedded screenshot function.
Thanks for viewing!
iszimberg@gmail.com
