Time Off
Product Design
Building flexibility, control, and compliance into TriNet's Time Off platform
Yearly Active Users
50,000
Stack
Framer, Figma, Adobe CC
Daily Active Users
3,000
Customers
4,000
EBITDA
$1.3–1.6 M
Product
TriNet PEO
Total Users
23,000
Employees in Platform
500,000
Annual Payroll Processed
$72B
TriNet helps businesses support their people and operations.
Trusted by 23,000+ businesses and used by 500,000+ people annually—helping power the operational heart of the U.S. economy.
Total Customers
23,000
Daily Active Users
3,500
Employees in Platform
500,000
Annual Payroll Processed
$72B
Project Details
Insights: 70% of customers cited the previous version of this product (attached below) as their reason for considering a competitor. 3+ month support backlogs plagued internal teams due to missing self-service features and product errors.
Approach: We redesigned key pain points based on direct customer feedback, adding self-service functionality that gave users fine-tuned control. We ran 4 usability studies, achieving 95%+ task success and 6.5+/7 satisfaction scores.
Outcomes: Reduced churn risk, 50%+ lower operational costs, and protection of critical revenue streams for the 15,000+ organizations (275,000+ employees) who use time products.
Time Off
Request time off, view detailed breakdowns, create custom plans
Plan details and request
Plan templates
Fine-tuning accrual settings
More Project Details
Insights: 70% of customers cited the previous version of this product (attached below) as their reason for considering a competitor. 3+ month support backlogs plagued internal teams due to missing self-service features and product errors.
Approach: We redesigned key pain points based on direct customer feedback, adding self-service functionality that gave users fine-tuned control. We ran 4 usability studies, achieving 95%+ task success and 6.5+/7 satisfaction scores.
Outcomes: Reduced churn risk, 50%+ lower operational costs, and protection of critical revenue streams for the 15,000+ organizations (275,000+ employees) who use time products.
